Q. WHY SHOULD I USE CarCareCONNECT?
A. CarCareCONNECT™ is a top quality auto care eMarketing solution, designed to make marketing easier and more effective for your business. CarCareCONNECT™ was created and developed by Torkdesigns, a firm that’s run by former NAPA employees who understand and continually monitor the needs of an Auto Repair shop.
Q. IS THERE A LONG-TERM CONTRACT INVOLVED?
A. No, we feel our program is the best out there. Accordingly, we allow members to join the program and use the tools on a month-to-month basis. In response to current member requests, however, we also offer a 1 year option that gives the shop owner a price discount. The choice is yours; we are committed to making sure that you value our service.
Q. IS IT HARD TO SIGN UP?
A. No, we do most of the work so all you have to do is submit the information that we ask via web or phone.
Q. WHAT IS A DOMAIN NAME?
A. A domain name gives your business a distinct web address that can reflect your shops name. By registering for your own domain name, you will:

- Create a professional image.
- Build your company's credibility.
- Make it easier for visitors to remember your Web address
Q. EXPLAIN E-MAIL?
A. Email is an Internet-based mail SYSTEM, similar to writing a letter but sent electronically. Some of our current members use their email to notify customers of their vehicle status, to promote their shop online, and to give them another option to build relationships with customers.
Q. WHAT IS THE INTERNET/WORLD WIDE WEB?
A. There are over 300 million internet users currently in the US. The internet is collaboration of information, internet is used to shop for products, display information, or advertise your shop and its information online.

Internet -- means the world-wide network of computers commonly understood to provide some or all of the following features, among others: electronic mail, file transfers through File Transfer Protocol ("FTP"), Telnet access to local and remote computers, UseNet Newsgroups, Gopher access to information on local and remote computers, Wide Area Information Servers ("WAIS"), and World Wide Web access.

Web Site -- means a type of Application which may include Hypertext Markup Language ("HTML"), computer code, Content and other assets that, when assembled and placed on a Host System connected to the Internet, can be accessed by a World Wide Web browser.

World Wide Web -- means all of the Web Pages that are accessible to a typical computer user with appropriate access to the Internet and a Web Browser.

Q. HOW MUCH INFORMATION CAN I HAVE ON MY WEBSITE?
A. Your website comes with 4 major sections

- History and Information About your Shop
- Information about your Services
- Printable Specials and Promotions
- Contact Information and Directions

Additional information can be included on a custom basis as your marketing needs require.
Q. DO I HAVE TO COME INTO YOUR OFFICE TO ESTABLISH A WEBSITE?
A. No, we can set up you website via phone or internet. You send us photos of your shop and content you want displayed on your website and we will setup the rest. We will contact you when your website is officially online.
Q. DOES MY SHOP NEED TO BE ONLINE AND HAVE INTERNET ACCESS TO HAVE A WEBSITE?
A. No, your website is just another advertisement tool. With over 300 million people using the internet today, having a website allows customers to find you on the web. Since we manage all aspects of the program, having access to the Internet at your shop is NOT a requirement.