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| Q. |
How long does it take to have CarCareCONNECT set up? |
| A. |
The process usually takes 24-48 hours. We first purchase your domain name, then we build your site implementing keywords and your shop's information. After that, we submit your site to the major search engines.
To learn more about our process click here.
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| Q. |
How long do domain name transfers take? |
| A. |
Domain name transfers usually take about 24-48 hours depending on account. |
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| Q. |
What is webmail? |
| A. |
Web Mail is Web-based e-mail service just like HotMail, Yahoo Mail, etc. |
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| Q. |
What is "Spam?" |
| A. |
Spam is an inappropriate attempt to use a mailing list, or sending messages to a large number of people who didn't ask for it. |
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| Q. |
Where do I check my mail? |
| A. |
Open up your web browser and at the address bar, type mail.(your domain).com |
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| Q. |
How many email accounts can I have? |
| A. |
You are provided with 25 email accounts. |
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| Q. |
Why am I unable to log into my web mail account? |
| A. |
When logging in to your webmail, you must have caps lock off. Please remember that username and passwords are case sensitive. Please remember the case you select. Also, if you are using an AOL browser, you may not be able to login. |
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| Q. |
How do I get my username and password? |
| A. |
Please contact our technical support team by email at info@carcareconnect.com or call us at 800.591.8675.
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| Q. |
I'm having problems logging in with the password, what am I doing wrong? |
| A. |
Please remember that passwords are case sensitive meaning "ABC123" is not the same as "abc123." Passwords must also be a minimum of 6 and a maximum of 12 alpha and/or numeric characters. Please remember the case you select. |
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| Q. |
How do I renew a domain name? |
| A. |
Please contact our technical support team by email at info@carcareconnect.com or call us at 800.591.8675. |
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| Q. |
How do I transfer my site to CarCareCONNECT? |
| A. |
Please contact our technical support team by email at info@carcareconnect.com or call us at 800.591.8675. |
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| Q. |
How do I change my shop's information on Napaonline.com and Napa AutoCare.com? |
| A. |
Please contact our technical support team by email at info@carcareconnect.com or call us at 800.591.8675. |
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| Q. |
How can I pay by check? |
| A. |
Please note that in order to pay by check, you will need to have an annual account. You can mail your payment to:
Napa AutoCare CarCareCONNECT
931 Monroe Drive Suite 224
Atlanta, GA 30308 |
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